We collect “Non-Personal Information” (i.e., information that cannot be used to identify you) and “Personally Identifiable Information” (i.e., information that can be used to identify you). Non-Personal Information includes information such as the web pages that you have viewed. Personally Identifiable Information can include information such as your name, home address, home telephone number, home email address, company information and credit card information. You are responsible for ensuring the accuracy of the Personally Identifiable. Information you submit to Clarke Candles.com. Inaccurate information may affect your ability to use the Website or Services, the information you receive when using the Website or Services, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
What You Consent to by Using Our Website or Services
What Information We Collect
We gather two types of information about users through the Website and our Services:
2. Personally Identifiable Information.
www.clarkecandles.com may offer you the ability to receive email updates either via email or another subscription service such as Facebook [ www.facebook.com/clarkecandles ] or Twitter [ twitter.com/CandlesMelissa ]
In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name, email address and post code.
www.clarkecandles.com offers a blog on the Website and may offer other public forums from time to time (the “Forums”) where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personally Identifiable Information such as your name and email address. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, Email email@example.com In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
When purchasing products or services through our Website, you are required to provide us with Personally Identifiable Information, such as
your name, address, billing information (i.e., credit card information and billing address) (“Billing Information”), shipping address and email address.
d. Participation in Contests, Sweepstakes, and Other Promotions.
From time to time, Clarke Candles.com may offer you the opportunity to participate in a contest, sweepstakes, or other promotions on or through the Website or Service. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. If you desire to participate in any such contest, sweepstakes, or other promotion, you will be asked to provide us with certain information necessary to conduct such contest, sweepstakes, or other promotion. This information may include, among other things, your name, age, mailing address, email address, and phone number. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
e. Communications with www.clarkecandles.com
We may receive Personally Identifiable Information when you send us an email message or otherwise contact us.
f. Social Media Interaction.
g. If you choose to use our referral service to tell a friend about our site or Services, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Clarke Candles.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may send and Email to firstname.lastname@example.org to request that we remove this information from our database.
h. Information Collected Through the www.clarkecandles.com Rewards Program.
We may collect Personally Identifiable Information on behalf of our customers about your activities on websites that have registered with the www.clarkecandles.com Rewards Program, including, for example, if you have visited a participating website or if you have clicked a Facebook or Twitter link on the participating webpage. These tracked activities may vary between participating websites, since website owners may reward different activities on their websites for www.clarkecandles.com points.
We have no ownership of this information or any direct relationship with individuals whose personally identifiable information may be processed as part of providing our Service. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her Email query to email@example.com
If a www.clarkecandles.com customer requests that we remove personally identifiable information on their behalf, we will respond to their request within 30 days.
www.clarkecandles.com will retain personal data we process on behalf of our customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Use the Information
Please take some time to familiarize yourself with the different ways www.clarkecandles.com may use the information that we gather.
1. Non-Personal Information.
We use Non-Personal Information in aggregate form to build higher quality, more useful services by performing statistical
analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Website or Service.
2. Personally Identifiable Information.
We use Personally Identifiable Information collected when you sign-up for our various email or update services to send you the messages that
you request us to send. We may also archive this information and/or use it for future communications with you.
We use Personally Identifiable Information collected during your use of the Forums to facilitate your use of the Forums. In addition we may publish this information either on the Website and/or in other publications. We may also archive this information and/or use it for future communications with you and/or your designee(s).
We use Personally Identifiable Information collected during the purchasing process to fulfill the order and provide the applicable service or
product (either directly or through our providers). Billing Information may be archived by us or our providers. We may archive Personally Identifiable Information other than Billing Information and/or use it for future communications with you.
d. Participation in Contests, Sweepstakes and Other Promotions.
We use the Personally Identifiable Information that we collect from you when you participate in a contest, sweepstakes, or other promotions through the Website or Services for processing purposes. Also, we may archive this information and/or use it for future communications with you.
e. Communications with www.clarkecandles.com
f. Disclosure for the www.clarkecandles.com Rewards Program.
In connection with the Services, www.clarkecandles.com may store your Personally Identifiable Information for its internal business purposes, and may disclose or share your Personally Identifiable Information in connection with the Services and the Clarke Candles.com Rewards Program with website owners or administrators that register with www.clarkecandles.com and host the www.clarkecandles.com Rewards Program on their website, and any social networks that you connect to your profile. You agree that www.clarkecandles.com may disclose and/or display some Personally Identifiable Information, e.g. name and online activity and recent point accrual, on www.clarkecandles.com leaderboards and through social networking sites that you connect to the www.clarkecandles.com Rewards Program.
g. Disclosure to www.clarkecandles.com Operations and Maintenance Contractors.
Our operations and maintenance contractors may have limited access to your Personally Identifiable Information in the course of providing products or services to us. These contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Website or Service. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.
h. Government Authorities, Legal Rights and Actions.
Disclosure to Acquirers.
www.clarkecandles.com may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of www.clarkecandles.com to which your Personally Identifiable Information relates. If www.clarkecandles.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
Social Media Widgets
Confidentiality & Security of Personally Identifiable Information
If you have any questions about security on our Web site, please Email the Sole Trader direct: firstname.lastname@example.org
Updating or Deleting Your Personally Identifiable Information
We maintain a procedure in order to help you confirm that your Personally Identifiable Information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.
You may also email us at email@example.com in order to delete or update your Personally Identifiable Information on our systems. We try to answer every email promptly, but may not always be able to do so. We will respond to your request to access within 30 days. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information. We will retain your information for as long as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. To the extent your Personally Identifiable Information is displayed or stored on a third party site, e.g. Facebook or website participating in the www.clarkecandles.com Rewards Program, please contact that third party site to remove, alter, delete or update such Personally Identifiable Information
If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.
Protecting Children’s Privacy
www.clarkecandles.com strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our Website or Service from persons under 13 years of age, and no part of our Website or Service is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access this Website or Service at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons less than 13 years of age that has been collected on our Website or Service without verified parental consent upon learning of the existence of such Personally Identifiable Information.
Contacting Clarke Candles.com
Effective 1st November, 2013